sojourneys


The Bangkok Marriott Hotel Sukhumvit

The Bangkok Marriott Hotel Sukhumvit is Marriott’s latest property in Bangkok, having been only officially opened sometime in the middle of March (just in time for the Songkran, or Thai New Year holidays in April).

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Its best asset is its propinquity to the Bangkok sky train system (the Thonglor station on the Sukhumvit line).  Check-in was smooth, and the hotel fuses contemporary decor with traditional Thai motifs.  The elevators are a highlight, with touch-sensitive LCD screens that advertises various features of the hotels (including “Thailand’s color for the day” which varies with each day) where buttons are.

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Guestrooms are comfortable with all the amenities one would expect of a five-star property, except for one important feature.  There is no full-length mirror.  Did the decorators forget this essential item?  Whether as a business or tourist hotel, most guests would want to do  quick check of their attire before going out to their appointments of the day.  Yet, this feature was sorely missing.  The bathroom was curiously capacious, taking up almost a third of the room.

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Service wise, as perhaps can be expected with a new hotel, staff knowledge was inconsistent.  During breakfast in the all-day dinning restaurant, the breakfast menu never materialized despite repeated requests.  At the third request, a menu was delivered, but it was the lunch and dinner menu.  It was only then that the wait staff said that they did not have a menu dedicated to breakfast fare.  Again, strangely lacking in a deluxe property.  And for the fitness enthusiast, the gym–which while serviceable, would benefit from more weight resistance equipment–is shut tight by 10pm despite it being advertised as a 24-hour facility.  Guests have to go to the lobby on the ground floor (no phone was in sight to allow guests to call the front desk) to ask a staff to open the door to the gym.  And when I did, one front desk staff exclaimed that I could have just used my key card to open the door, only to be corrected by her colleague that a key card reader has not been installed at the gym.  Hopefully this was part of a teething process that will soon be sorted out.

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