sojourneys


Ascott Sathorn Bangkok
January 24, 2012, 4:40 am
Filed under: hotels, reviews | Tags: , ,

A key strength of the Ascott Sathorn Bangkok is the sheer spaciousness of the rooms, but that is perhaps unsurprising because all the rooms are serviced apartments.  The fitness center is another asset also because of its cavenous dimensions.  The pool is of an adequate size, and seems to be popular among the guests.  The rate also seems reasonable for a property as well furnished as the Ascott Sathorn.

Having said that, several issues could be looked into to enhance the guest experience:

(1) Stop charging for bottled water.  I know of no other premium hotel that charge for factory distilled water beyond the daily “allowance” of two small bottles.

(2) Stop charging for requests for refreshing of toiletries supply.  Yes, the hotel uses L’Occitane, but the bottles are miniscule and to charge for requests for additional supplies beyond the daily “allowance” suggests stinginess.  In fact, prominently displayed in each apartment is an astounding list of 125 items from the sofa set to the desk lamp and their corresponding cost (just in case they go missing upon check-out).  Either the hotel is not quite attracting the premium travelers it claims to target or the management is paranoid.  Not good either way.

(3) Press the commercial operator of the fitness center to extend the operating hours to be more guest-friendly.  Closing at 9:00 p.m. on weekends and 10:00 p.m. on weekdays is quite unheard of.  Most premium hotels today have 24-hour gyms.

(4) Ventilate the corridors on the guest floors.   They are as warm as a sauna.

(5) Improve the breakfast offering.  Guests on diverse online travel communities have commented that the breakfast is pedestrian.

(6) Smile more?  The staff seem so stern-faced.

That is not to say that the Ascott Sathorn is inferior.  For business guests who plan to stay for weeks at a stretch and find the commercial business district of Sathorn convenient, the service apartment presents a viable option.  Regular holiday makers however may find other alternatives more attractive.

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